How do I make a claim?
Step 1: Purchase a promotional pack of Spontex Microfibre Window Cloth (please keep your original itemised till receipt as it will be required for redemption).
Step 2: Peel the on pack sticker back to reveal the short terms.
Step 3: Go online to www.spontex.co.uk/trymeloveme, complete your personal details, tell us why you didn’t like your product, enter the last four digits of the pack barcode found on the back of the product packaging and upload your till receipt. You must be aged 16+ to make a claim.
Step 4: Your claim will be sent to a third party who will validate it and if everything is ok, they will issue a refund in the form of a cheque.
When can I claim my money back?
This promotion runs from 08.03.2021 to 31.12.2022 and all claims must be received by the deadline of 23:59 on 31.01.2023.
When will I receive my money back?
We will aim to post your cheque within 7-14 days of receipt of a valid claim, however please allow up to 28 days. If you haven’t received your cheque via post after 28 days, please get in touch.
How much money back will I receive?
You will receive the amount of money that you paid for the promotional product as itemised on your till receipt up to the £3 limit.
I don’t live in the UK, can I still make a claim?
Unfortunately not, this promotion is only open to residents of the UK (England, Scotland, Wales and Northern Ireland) only.
I don’t have access to the Internet, can I still make a claim?
Unfortunately not, no redemptions received via post or telephone will be entered into the promotion. Entrants must also have a valid email address.
Where can I find the barcode?
The barcode can be found on the back of the pack in the bottom left hand corner. You need the last four digits to enter your claim.
I did not keep my receipt, can I still make a claim?
Unfortunately not, you must be able to show the amount that you paid for the promotional product with an original, itemised and dated receipt.
I did not keep my promotional sticker, can I still make a claim?
You will still be able to make a claim if you have kept your itemised till receipt and have the Microfibre Window Cloth pack to get the last four digits from the barcode.
Can I make more than one claim?
No, only one single refund per household is allowed.
I have tried to make my claim but have received an error message, what should I do?
Please check to ensure that you have entered the last four digits of the barcode correctly. When entering your personal information (name, email address, etc.) please ensure you have completed all the mandatory fields and that all the information you have entered is correct. If you’re still having trouble please let us know by contacting our customer care team at the following address: email@example.com. Please include the last four digits of the pack barcode from your promotional pack so that we can help to resolve the situation as quickly as possible.
I purchased a Spontex Microfibre Window Cloth but there is no promotional sticker, what should I do?
As with any on pack promotion, it is possible to find non-promotional packs on shelf at the same time as promotional ones. Only packs that have the promotional sticker on the front of the pack are valid for this promotion.
I have a question or need to speak to somebody about the promotion, who can I contact?
Email firstname.lastname@example.org and someone will get back to you within 2-5 working days.
Where can I find out more information about Spontex?
How can I exercise my rights provided by the General Data Protection Regulation (right to access, rectify, delete and object to the processing, the right to limit the processing, the right to data portability, the right not to be profiled, the right not to be subject to a decision based solely on automated processing and the right to define post-mortem guidelines…)?
If you want to exercise your rights provided by the GDPR (right to access, rectify, delete and object to the processing, the right to limit the processing, the right to data portability, the right not to be profiled, the right not to be subject to a decision based solely on automated processing and the right to define post-mortem guidelines…) you can send a request using the Data Subject Request Form. Furthermore, we inform you that you have the right to lodge a complaint with the ICO (the Information Commissioner’s Office).