FAQs

How do I make a claim?

Step 1: Purchase a promotional pack of Spontex Microfibre Window Kit, Spontex Microfibre Kitchen Kit, Spontex Microfibre Bathroom Kit or Spontex Magic Effect Microfibre Cloths (please keep your original itemised till receipt as it will be required for redemption).

Step 2: Peel the on pack sticker back to reveal your unique 8 digit code.

Step 3: Go online to www.spontex.co.uk/trymeloveme, complete your personal details, tell us why you didn’t like your product, enter your unique code and upload your till receipt. You must be aged 16+ to make a claim.

Step 4: Your claim will be sent to a third party who will validate it and if everything is ok they will issue a refund in the form of a cheque.


When can I claim my money back?

This promotion runs from the 01.07.2018 to the 31.12.2019 and all claims must be received by the deadline of 23:59 on 31.01.2020.


When will I receive my money back?

You will receive a cheque via post within 7-10 days from receipt of a valid claim.


How much money back will I receive?

You will receive the amount of money that you paid for the promotional product as itemised on your till receipt.


I don’t live in the UK, can I still make a claim?

Unfortunately not, this promotion is open to residents of the UK (England, Scotland, Wales and Northern Ireland) only.


I don’t have access to the Internet, can I still make a claim?

Unfortunately not, no redemptions received via post or telephone will be entered into the promotion. Entrants must also have a valid email address.


Where can I find my unique code?

Your unique code is printed on the inside of the on pack sticker under the ‘peel here’. The code is 8 digits long and consists of numbers 0 to 9 and letters A to Z.


I did not keep my receipt, can I still make a claim?

Unfortunately not, you must be able to show the amount that you paid for the promotional product with an original, itemised and dated receipt.


I did not keep my promotional pack or sticker, can I still make a claim?

You will only be able to make a claim if you have kept your unique code (found inside the on pack sticker).


Can I make more than one claim?

No, only one single refund per household is allowed.


I have tried to make my claim but have received an error message, what should I do?

Please check to ensure that you have entered your unique code correctly. When entering your personal information (name, email address etc.) please ensure you have completed all the mandatory fields and that all the information you have entered is correct. If you’re still having trouble please let us know by contacting our customer care team at the following address: spontexuk@newellco.com. Please include the unique code from your promotional pack so that we can help to resolve the situation as quickly as possible.


I purchased a Spontex Microfibre Window Kit, Spontex Microfibre Kitchen Kit, Spontex Microfibre Bathroom Kit or Spontex Magic Effect Microfibre Cloths but there is no promotional sticker, what should I do?

As with any on pack promotion, it is possible to find non-promotional packs on shelf at the same time as promotional ones. Only packs that have the promotional sticker on the front of pack are valid for this promotion.


I have a question or need to speak to somebody about the promotion, who can I contact?

Email spontexuk@newellco.com and someone will get back to you within 2-5 working days.


Where can I find out more information about Spontex?

For more information about Spontex visit www.spontex.co.uk or www.spontex.co.uk/trymeloveme.